Hosted Call Accounting – Managing Your Communication Infrastructure
Hosted Call Accounting (sometimes referred to as web call accounting) is a fully managed Software as a Service (SaaS) alternative to purchasing hardware and software and expending internal resources. These services can be strictly for basic incoming and outgoing telephone call tracking from a PBX system or all encompassing of the entire communication ecosystem. Some companies offer complete outsourcing services for remote polling, authorization code billing, charge-back, network planning, traffic analysis, carrier/service comparisons, SIP / IP PBX reporting, voice mail, call center, auto attendant, mobile tracking, internet usage and more.
Many organizations have high overhead costs, staff turnovers and little time for in-house software. Hosted call accounting is managed by the provider; the end user accesses the services via a simple browser anywhere, anytime. There is generally no requirement for additional software. Hosted call accounting helps